Caring for the aging and disadvantaged population is one of the pressing issues today, especially after the pandemic. But the industry is up against critical challenges, from the changing regulatory landscape to skilled labour shortage and technology disruption. Best-in-class care happens when those who do the caring are at their best, but this can only happen if they have the right systems, processes, and procedures that support them.  

Emerging from the pandemic, Uniting NSW.ACT embarked on its bold, 10-year strategy to “Disrupt entrenched disadvantage to create a better future for more people and communities.” To achieve this, they needed to turn their attention inward and make work life better for their frontline employees so they could focus on holding a hand, not a pen. In this interview, discover how Uniting NSW.ACT started their people transformation journey to support their goal, how they got their leaders on board, and the steps they are taking to achieve success. 

How to create a seamless experience for frontline healthcare staff   

The process of people transformation in a highly regulated sector 

Enhancing organisational culture and employee engagement with HR technology 

How to get buy-in from stakeholders for HR tech investments